Shipping policy
Shipping Policy – SoftAura
Last Updated: August 2026
At SoftAura, we're committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below before placing your order.
Order Processing
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been shipped, you will receive a shipping confirmation with tracking details (where available).
Delivery Time
We strive to deliver your order as quickly as possible.
- Standard Delivery: 3–7 Business Days
- Remote Areas: 5–10 Business Days
Delivery times may vary during holidays, peak seasons, or due to courier delays.
Shipping Charges
- Free Shipping on eligible orders (as displayed during checkout).
- Shipping charges, if applicable, will be calculated and displayed before completing your purchase.
Order Tracking
Once your order has been dispatched, you'll receive a confirmation email or SMS containing your tracking information (where available), allowing you to monitor your shipment.
Delivery Information
To ensure successful delivery, please provide:
- Full Name
- Complete Delivery Address
- Valid Phone Number
- Correct City and Postal Code (if applicable)
SoftAura is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.
Failed Delivery Attempts
If the courier is unable to deliver your package after multiple attempts due to customer unavailability or incorrect address details, the order may be returned to us. Additional shipping charges may apply for re-delivery.
Damaged or Missing Items
If your package arrives damaged or an item is missing:
- Contact us within 48 hours of receiving your order.
- Include your order number and clear photos of the package and product.
- Our support team will investigate and provide an appropriate solution as quickly as possible.
Order Changes & Cancellation
Orders can only be modified or cancelled before they have been shipped. Once an order has been dispatched, changes or cancellations cannot be guaranteed.
Shipping Delays
While we work with trusted courier partners, unexpected delays caused by weather conditions, public holidays, customs, transportation issues, or other unforeseen circumstances may occur. We appreciate your patience and understanding.
Selected products include 1 FREE Pair of Premium Socks with every purchase. Free gifts are subject to availability and may be substituted with an item of equal value if stock is unavailable.
